Terms of service

Last Updated: [August, 2025]
Welcome to Voltra Home Inc. (“we,” “our,” “us”). By using our website and services, you agree to the following terms. Please read them carefully.
1. Services Provided
We sell and install EV chargers and related equipment (including the Emporia line of products). Our services may include:
  • Product sales (hardware).
  • Licensed electrical consultation and installation.
  • Customer support and follow-up.
2. Eligibility
To use our services, you must:
  • Be at least 18 years old.
  • Provide accurate information when booking consultations or purchasing products.
  • Be the homeowner or have written permission from the property owner to install equipment.
3. Quotes & Payments
  • Quotes are provided after a consultation with our licensed electrician.
  • An installation deposit is required to schedule work. This deposit will be applied to your final invoice if you move forward with installation.
  • Payment for products and services is due upon completion unless otherwise agreed in writing.
  • All prices are in Canadian dollars (CAD).
4. Installations
  • Installations are completed by licensed electricians.
  • Our warranty and safety guarantee only apply if the installation is completed by our approved electricians.
  • The final cost of installation may vary based on factors such as electrical panel condition, distance to the panel, or unforeseen site conditions.
5. Customer Responsibilities
You agree to:
  • Provide accurate information about your property and electrical system.
  • Ensure safe access to the installation site (e.g., clear of pets, vehicles, and hazards).
  • Maintain your equipment after installation in accordance with manufacturer guidelines.
6. Warranty
  • Product warranties are provided by Emporia (see manufacturer’s warranty details).
  • Installation workmanship is warranted for 1 year.
  • Warranties are void if equipment is tampered with, misused, or installed by anyone other than our licensed electricians.
7. Limitation of Liability
We are not responsible for:
  • Damages caused by misuse, improper installation not performed by our electricians, or modifications to the equipment.
  • Power outages, grid issues, or other circumstances outside our control.
  • Any indirect, incidental, or consequential damages.
8. Cancellations & Refunds
  • Deposits are refundable only if cancellation occurs before the consultation/installation appointment.
  • Product returns are subject to Emporia’s return policy.
9. Privacy
Your use of our website and services is also governed by our [Privacy Policy].
10. Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about these terms, please contact us at:
Voltra Home Inc.
 info@voltrahome.com
 (250) 864-2747